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Kusumandayu, Rully (2016) PENGARUH BAURAN PROMOSI, CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN TAMU MENGINAP DI BESS RESORT & WATERPARK, HOTEL AND CONVENTION LAWANG – MALANG. Jurnal Manajemen Sience, vol. 7 (no.5). pp. 32-48. ISSN 2085-3467