Pradita, Nadia Anggie Ayu (2020) UPAYA MEMPERTAHANKAN KUALITAS PELAYANAN AKTA KELAHIRAN MELALUI SALAM 30 MENIT (Studi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo). Skripsi thesis, UNIVERSITAS BHAYANGKARA SURABAYA.
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UPAYA MEMPERTAHANKAN KUALITAS PELAYANAN AKTA KELAHIRAN MELALUI SALAM 30 MENIT DI DINAS KEPENDUDUK.pdf Download (2MB) |
Abstract
This study tried to study the implementation of Salam 30 Minutes conducted by the department of population and civil registration in Sidoarjo regency in maintaining the quality of birth certificate services. Efforts in maintaining the quality of service are important so that the service provided cand remin optimal. The existence of 30 Minutes of Greeting is implemented as a from of service acceleration in the issuanceof birth certificates. This research is a descriptive study using a qualitative approach. The focus of this reserch is maintaining the quality of Salam 30 Minutes, factors that support and inhibit along with the efforts made in maintaining service quality. The source of information in the study was determined using purposive sampling technique. Data collection techniques are done by interview and documentation technique. Data analysis techniques used are divided intoseveral stages, namely data reduction, data display and drawing conclusions. The results obtained are birth certificate services through Salam 30 minutes when viewed using the dimensions of service quality according to Zeithaml et al. Consisting of dimensions that are received directly, can be accounted for, responsiveness, assurance and empathy, from these 5 dimensions. Dispendukcapil Sidoarjo Regency services, which are supported by online queues, SAE-Capil and also electronic signatures, the service process is faster and the time certainty is clearer. Supporting factors on service quality Salam 30 Minutes, namely leaders can provide motivation, competence of officers who improve both, the community made easier in the service process. However, the inhibiting factor is that the network server is experiencing difficulties and public awareness is still low.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | effort, Quality of service, Salam 30 Minutes |
| Divisions: | Faculty of Social and Politics > Bachelor of Public Administrations |
| Depositing User: | Perpus Ubhara Surabaya |
| Date Deposited: | 09 Jun 2022 02:55 |
| Last Modified: | 09 Jun 2022 02:56 |
| URI: | http://eprints.ubhara.ac.id/id/eprint/1194 |
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